Delivery Costs for shoe orders are R120 per pair for all local deliveries. Should 2 pairs be ordered by a single user, R150 delivery fee will apply. Orders from outlying areas will be delivered to the nearest Postnet, counter to counter service unless an alternative is requested.. Exceptions apply to all  international orders. A quotation for delivery will first be obtained prior to order confirmation. For Independently ordered shoe accessories, a delivery fee of R50 will apply.

Lead time for delivery within South Africa after confirmation of payment is 2-3 working days for local routes and 3-5 working days for outlying areas.

We offer a service (outsourced by Anella Wedding Shoes), where shoes are dyed to the closest possible match to the colour sample provided by the customer. When accepting this service, the customer realises, that the colour might not be a 100% match due to custom colour mixing and light reflections but at the very least a 90% colour match.

The customer also realizes that the colouring agent is water-based colour and might alter the shiny texture of the satin. Anella provides this as an extended service offering and will not be held liable for damages occurred to your shoes bought from Anella.

Shoes dyed on request, cannot be refunded or exchanged.

COST: R450

We offer a DIY Black Dye kit that is waterproof for you to dye your shoes after the wedding – @ R150 per pair

Return items are to be in original condition and packaging.

Delivery charges are non-refundable.

Delivery and handling charges for any return or exchange item are for the client.

Pumps are made to order and are strictly non-refundable.

No refunds or exchanges on sale items.

All styles are non-refundable after 7 days. Products can be exchanged for another style or size, up to 14 days after purchase.

Shoes dyed on request, cannot be refunded or exchanged.

Our returns and exchanges policies do not cover damage resulting from wear and tear, accidental damage or damage caused by using this product in a manner or for a purpose not reasonably contemplated by Anella Wedding Shoes.

The Anella wedding shoe product is made to wear on your wedding day. It is a delicate product manufactured for comfort and style that will compliment your special occasion garment. Should you take proper care of your shoes, you will be able to colour the shoes after your wedding day in order to get even better value for money on this product.

Please note we do not have control over stock availability, arrivals and time lines of all shoes. If shoes are ordered / have been sent to be dyed, we will give you expected timelines; but we cannot guarantee it as we do not control the imports process and courier services.

Anella Wedding Shoes makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.

Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of South Africa.

Anella Wedding Shoes provides certain information on this Website. Content currently  displayed on this Website is provided by Anella Wedding Shoes and is protected by South African and international copyright laws. Anella Wedding Shoes reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by Anella Wedding Shoes.

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the user, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent on the Website, pages viewed, etc. Anella Wedding Shoes uses this information to determine use of the Website, and to improve Content thereof.

All online credit card payments are processed by the PAYFAST ONLINE GATEWAY. Security & Fraud Prevention info can be viewed at PAYFAST FRAUD & SECURITY